We ship to worldwide. Shipping Method shipping cost Combined shipping cost Air Mail ( 7-25 days) Free Free

We provide combined shipping for multi-buy. Insurance is recommended, but not required. Insurance rate is $1.50 for each US$50. If a package is damaged or lost, we will offer an exchange, replacement or refund, if you have paid insurance. If you need combined shipping, please ask the combined invoice before pay. We only provide the combined shipping for the items you won within 10 days. For multi-buy, you will get US$2.00 shipping discount from every additional item shipping cost. Free shipping items, no shipping discount. For example, if you buy 3 items, shipping cost US$5.99, US$4.99, Free ship, when combine invoice, the combined shipping cost is US$5.99+US$2.99=US$8.98, you  get US$2.00 shipping discount.

When will you ship out my order? Most time we’re processed and ship out your order 24-48 hours after received your payment. A shipping notice email will also been sent to you once the order shipped out.   When I can expect my orders to arrive? Your orders will be shipped from China by air mail. For international order, it usually takes 7-25 days to arrive. In rare case, it’s up to 35 days. Actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors. How long does it take to respond to email enquiry? Most emails are replied within 24 - 48 hours period, excluding weekend and holidays. Your questions and concerns and very important to us, and we will do our very best to reply back with a response as soon as possible we can. Any question or enquiry about our beads, please feel free to contact us: gem-home568@hotmail.com

100 % satisfaction guaranteed. If you’re not satisfied with the items for some reason, you can contact us for exchange within 7 days after you received the items. Shipping costs will need to be repaid for exchange. The return package must be in the original packing and in perfect condition. For the quality problem exchange, we will afford the resend shipping cost. We not accept unpermitted In some unfortunate cause that your package are lost or damaged on the way, in this situation, we will arrange a resend package or some replacement items to you, or we will refund you the action price including the shipping cost.