SHIPPING INFO

We only ship via USPS Registered Mail (or Fed Ex if requested) to International countries. Jewelry is no longer allowed to be shipped via USPS Priority Mail or Express Mail. All International buyers are responsible for the customs, duties, or taxes imposed on their purchases.

Combined Shipping

Please wait for a revised invoice if you want to combine shipment. For auctions, ending days apart, wait until the final auction/s you are bidding on to close before payment to take advantage of combined shipment. To request for a combined invoice, send a  message to Customer Service through eBay or gemzngold@gmail.com

Insurance

We offer optional insurance for items less than $50.00, but we strongly suggest that you insure your package to guarantee a replacement in case of loss / non-delivery by USPS. We will not be able to replace or refund any uninsured purchase. For higher-valued items, Insurance is required due to increasing incidence of lost packages in transit.  We will not be able to file an insurance claim if delivery confirmation indicates that your package was delivered.

For international buyers, if your package has not turned up in 45 days, we will make the claim ourselves. We suggest multi-item buyers to request FedEx shipment for safer delivery of your items.

Delivery Time

All of our jewelry is made to order after the close of sale. Unless we have them in stock, please allow 24 to 48 hours after processing your order to have them ready. Of course, jewelry in need of customization such as requests for ring resizing or white gold may take longer.  

Please take in to consideration USPS delays. The postal service is out of our control, but we do our best to process your orders as soon as auction closes and payment is cleared and ship them out promptly. For International buyers, delivery may take as early as 2 weeks and as long as 4 weeks, depending on how long your item clears your country’s Customs.

If you need your jewelry on a specific date, do inform us and we will try our best to meet your deadline.

PAYMENT

We accept PayPal payments, cashier's checks and money orders. We do not accept personal checks.  For credit card transaction, please contact customer service.

We also accept bank transfers for International buyers without PayPal account. If sending International money order, make sure it is in US funds. Please make all money order payable to GALAXY GOLD PRODUCTS, INC. and mail to:

Galaxy Gold Products, Inc.
728 South Hill St. Ste 1400
Los Angeles, CA 90014

RETURN POLICY

Most of our returned items are because of the disappointment in size or color of the stone. All information about our jewelry is provided in the item’s description. Weight in grams, size dimensions of both jewelry and stones, carat weight, etc. Please read through the information and decide whether the size or weight is to your liking to avoid unnecessary returns. The color of the stone varies as these are natural stones which come in different shades. Indicate your preferred shade, dark or lighter stones in a note together with your payment. If however, you are still not satisfied with your purchase, return the item within 15 days and we will fully refund your payment (no restocking fees) less Shipping and Handling fees or resizing charges, if any.

CONTACT US

Our office hours are Monday to Friday, 9:00 am to 5:30 pm PST.  All correspondence on weekends, will be answered the following Monday.

Galaxy Gold Products, Inc.
728 South Hill St. Ste 1400
Los Angeles, CA 90014
Tel. (213) 624- 8812
Fax (213) 624 8875
Toll Free 1-877-624-8812
gemzngold@gmail.com