FAQs
1. Does the item come in Retail Gift Box?
Yes. Each item we sell
comes in a Retail Gift Box.
2. Do you accept bank deposit?
Sorry that we do not
accept direct bank deposit. Payment through Paypal is preferred.
3. How do you send out my item?
Your item(s) will be sent
out via First Class Airmail. Each parcel has a shipping receipt to prove that the
parcel has been sent out to your address. We can lodge a claim in case of transit
loss which is really rare.
4.
When will my item be delivered?
We send out items within
3 days of full payment receipt. Generally speaking, estimated time of delivery via
Airmail is 7 to 15 days. It depends on your location, traffic, post office efficiency.
Please email us via eBay messages or at phoenixaaa@gmail.comif you do not receive your goods after 20 days of payment. We will request the
post office to investigate on the parcel.
5. What if my parcel is lost in transit?
A full refund or a new
item is guaranteed if your item is confirmed to be lost in transit, since your item
is insured or registered. However, we appreciate your patience because it is time-taking
to confirm transit loss.
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