Customer Service
|
JOANNA NC's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at ebay-admin@joannanc.com. Please feel free to drop us a line to share your thoughts on our products and services, all comments welcomed. To ensure promptly reply from us, please make sure our emails will not be filter out as junk mail. Please refer to your email service provider for details.
|
Shipping and Handling Fee
|
Standard $4.5 for first item $2 Less for each additional item -Standard AIR MAIL of Hong Kong Post Office. Estimated delivery time: 7-15 working days Expedited $18.99* for first item $17 Less for each additional item - EMS international Express Mail Service with online tracking. Estimated delivery time for US: 2-3 working days. Click here for other countries' estimated delivery time. *This rate is for United State and Australia only, please contact us for other countries. FedEx $25.99 for first item $14 Less for each additional item - FedEx Global. Estimated delivery time: 2-5 working days Please specify shipping method when request for invoice, otherwise item(s) will be shipped with standard mail
|
Combining Period
|
We offer a 7-day combining period to help you save on the shipping charge. Please wait for the combined invoice when purchasing multiple items ending on multiple dates.
|
Insurance
|
A Mandatory US$2.5 insurance fee will be applied for purchased in the amount of US$70 or above (including Shipping & Handling fee). This insurance fee will increase in increments of $2.5 per every subsequent $70
|
Payment Method
|
We accept PAYPAL ONLY, We DO NOT accept Personal Checks, Cashier's Checks or Money Orders All payments must be made within 7 days after the last winning auction is closed. |
Return Policy
|
100 % satisfaction guaranteed. if not satisfied, please let me know and you can return it in original condition via air mail within 15 days of your receiving the item for a full refund. ALL REFUNDS will be made based on bid price only. Shipping charges are not refundable
|
|