You can reach us at

(877) JACOBTIME  (877) 587 - 7780

or

sales@jacobtime.com

from 10:00 AM EST to 6:00 PM EST M-F. We are closed on Weekends & Holidays.

If for any reason you are not satisfied with you purchase, you may return it within 14 days from when it was shipped for a full refund. The amount refunded will be the total cost of the watch minus any shipping charges. We do not refund the cost of shipping the watch to you.

All returns made to Jacobtime must include a copy of the invoice and must be returned in the same condition as it was when received. They must include all documents and tags that were included with the watch. Any watch that has visible sign of wear, or are scratched in any way, or missing any of the original packaging, will be returned to the customer at the customers expense, and the refund will not be issued. In addition to this, we do not accept returns on any watch that was sized, whether by Jacobtime or by any other jeweler. Once the return is approved, a refund will be issued to the credit card used in the purchase, or if payment was made by check or money order, a check will be issued.

When sending a watch back to us for return, please use a reliable service that is insured. Insurance and tracking is optional but highly recommended.

All returns must be filed before 14 days; after that time, Jacobtime is no longer responsible.

Jacobtime is your number one source for premium brand watches at discounted prices. Jacobtime is dedicated to providing the lowest possible prices on the watches you are looking for, while maintaining the level of customer care and quality service you would expect from a respectable company. In addition to our competitive prices, you can be confident that all of the products we sell are brand new, and never worn. At Jacobtime, our commitment to your satisfaction with your order and with our store, is our primary goal.

In order to expedite your order, Jacobtime recommends payment in the form of a credit card. Jacobtime accepts the following credit card:

* Visa
* MasterCard
* American Express
* Discover

In addition to credit card, Jacobtime accepts wire transfer, and Paypal. When an order is placed, quantity is checked before we charge the credit card. Your credit card will not be charged until it is confirmed that we have the watch and it is ready to ship. Please make sure that the billing information you give to Jacobtime is accurate. Your credit card company should have this address on file. If this information is not accurate, it will delay shipment. If there is a discrepancy in the information you provide, and we are unable to contact you, the order will not be shipped out. Jacobtime is located in New York, and therefore every order shipped to a New York State address are subjected to 8.375% sales tax. The shipping address is the address that determines the tax status and not the billing address.